Customer Service Overview

1. Company Introduction & Core Advantages (Authority & Depth)

1.1 Our Positioning: Strategic Compliance and Growth Engine for International Brands in China

We are not just a cross-border market consulting service provider; we are a strategic compliance partner and end-to-end growth engine for international brands entering and expanding in the Chinese market.

Our core value lies in building a closed-loop ecosystem integrating finance, law, and operations, thoroughly addressing the three core pain points of international brands operating in China: identity compliance, fund security, and localized operations.

Authority and Experience:

Our company has been deeply involved in China's e-commerce ecosystem for over ten years. Our core team members have participated in every major transformation of Chinese e-commerce from the PC era to the mobile social commerce era.

We have not only witnessed the rapid development of Chinese e-commerce but have also successfully helped over 100 international brands (spanning highly competitive sectors like beauty, fashion, technology, and food) land safely, efficiently, and compliantly in the Chinese market, achieving growth from zero to hundreds of millions.

Our accumulated experience is your most solid guarantee for success in China.

1.2 Core Barriers: The Unreplicable "Trinity" Closed Loop

1.3 Honors & Qualifications (Reinforcing Authority)

• Industry Recognition Awarded "Excellent Cross-Border E-commerce Service Provider in China" for three consecutive years.

• Platform Certification "Official Certified Service Partner" or "Gold Partner" for major e-commerce platforms like Douyin E-commerce, Tmall Global, and Xiaohongshu.

• Compliance Qualification Possesses a legally registered business entity in China. All business processes have undergone compliance audits by one of the Big Four accounting firms.

• Technology Patent Holds multiple software copyrights and technology patents for "Cross-border E-commerce Data Analysis Model" and "AI-driven Content Localization Recommendation System."

• Success Cases Successfully helped over 100 international brands enter China. 30% of clients achieved GMV doubling within the first year of cooperation.

  
  

2. Core Service Process (Ultimate Detailed Breakdown)

Our service process is a six-step closed loop, ensuring every step for international brands—from strategic planning to fund repatriation—is compliant, efficient, and controllable.

2.1 Phase One: Strategic Compliance & Legal Foundation (1-2 Weeks)

1. In-depth Needs Interview & Compliance Assessment: Led by the Chief Compliance Officer (CCO), conduct tripartite meetings with the client's headquarters legal and finance teams to clarify core requirements regarding IP protection, fund repatriation, and tax structure.

2. Signing of the Absolute Intellectual Property Protection Agreement: Sign an internationally legally binding agreement to formally confirm the brand's absolute ownership of all IP and define our rights and obligations as the exclusive purchaser in China.

3. Assistance in Establishing a Legal Chinese Business Entity: Initiate the process for setting up a Chinese business license or individual proprietorship under the "Exclusive Procurement Model," ensuring the brand has a legal commercial identity in China.

4. Data Security & Privacy Compliance Consulting: Provide targeted compliance consulting on China's Personal Information Protection Law (PIPL) and Data Security Law (DSL), including implementation plans for data localization to meet Cybersecurity Law requirements.

   
   

2.2 Phase Two: Channel Setup & Technical Integration (2-4 Weeks)

1. Omni-channel Matrix Strategy Formulation: Develop a hierarchical entry strategy for platforms like Douyin, Xiaohongshu, Tmall, and JD.com based on brand positioning and product characteristics to optimize channel mix ROI.

2. Rapid Platform Entry & Certification: Utilize our legal entity qualifications and official partnership channels to complete entry, certification, store setup, and basic configuration on all major e-commerce platforms within 7-15 days.

3. Dedicated Account Management & Digital Operations: A dedicated account manager follows the project throughout, ensuring strategic execution. Clients can access a visual dashboard to view real-time data across sales, inventory, logistics, and finance modules, enabling transparent, visual management. Supports multi-level permission management for different needs of headquarters and regional teams.

   
   

2.3 Phase Three: Localized Operations & Content Empowerment (Ongoing)

1. "Cultural Translation" Content Strategy: Our content team, comprised of senior localization experts, provides bilingual script creation to ensure brand stories perfectly adapt to the Chinese consumer context without compromising global consistency.

2. AI-Driven Precision Operations:

• Demand Forecasting: Use AI models to analyze social media trends, competitor data, and historical sales to predict potential best-sellers 30 days in advance, guiding inventory stocking.

• Content A/B Testing: Optimize short video titles, covers, and first 3-second content through A/B testing to maximize content delivery efficiency.

• KOL/KOC Matrix Building: Establish a KOL matrix covering top, mid-tier, and micro-influencers for differentiated content placement ("seeding" on Xiaohongshu and "conversion" on Douyin/Tmall).

3. 7x24 Public Opinion Monitoring & Crisis PR: Professional PR team provides 24/7 public opinion monitoring and commits to activating a crisis response mechanism within 1 hour to ensure brand reputation safety.

   
   

2.4 Phase Four: Supply Chain & Logistics Assurance (Ongoing)

1. Multi-mode Warehousing & Logistics Solutions: Offer solutions including Bonded Warehouse (B2B2C), Overseas Warehouse Direct Mail, and Domestic Central Warehouse, flexibly combined based on product characteristics and delivery time requirements.

2. Customs Strategic Cooperation & Clearance Assurance: Strategic partnership with China Customs designated clearance agencies provides full-process visual tracking of clearance status, ensuring fast and smooth customs clearance.

3. Comprehensive Inventory & Order Management: Achieve inventory alerts, automatic replenishment reminders, automatic order capture, and shipment, improving order processing efficiency by 99.9%.

   
   

2.5 Phase Five: Cross-border Finance & Tax Compliance (Monthly/Quarterly)

1. RMB Compliant Collection & Data Audit: Safely and transparently collect RMB payments through our legal entity in China. All transaction records can be exported in audit-friendly formats.

2. International Financial Compliance Settlement:

• Licensed PSP Cooperation: Deep cooperation with licensed PSPs like Airwallex and PingPong to settle RMB through channels approved by the State Administration of Foreign Exchange.

• Exchange Rate Risk Management: Provide consulting on financial tools like real-time exchange rate locking and forward contracts to help clients hedge against exchange rate fluctuations.

3. Tax Planning & TP Reporting:

• Tax Filing: Responsible for monthly/quarterly tax filing, and issuance and management of VAT special invoices.

• Strategic Tax Consulting: Provide Transfer Pricing consulting services, assist in preparing contemporaneous documentation to ensure tax compliance, and utilize Double Taxation Agreements to avoid double taxation.

  
  

2.6 Phase Six: Strategic Review & Continuous Optimization (Quarterly)

1. Quarterly Strategic Review Meeting: Hosted by the Chief Operating Officer (COO), conduct quarterly reviews with the client's headquarters team to analyze core metrics like GMV, ROI, CAC, LTV.

2. AI-Driven Future Demand Forecast Report: Based on our proprietary China e-commerce data model, provide in-depth insights reports on next-quarter market trends, competitor dynamics, and consumer behavior to guide the client's product localization and marketing investment decisions.

3. Customer Satisfaction & Service Upgrade: Conduct regular customer satisfaction surveys, adjust service details based on feedback, and timely recommend value-added services like live streaming e-commerce and full-link closed-loop solutions for continuous win-win growth.

3. Team Introduction (Authority & Professionalism)

Our team consists of elites from Big Four accounting firms, top law firms, and leading e-commerce platforms, with an average of over 10 years of experience in cross-border e-commerce and international financial compliance.

4. Success Cases (Details & Quantified Data)

Case 1: International Beauty Brand A - Rapid Entry & Brand Repositioning

• Brand Background: European niche high-end beauty brand with unique patented ingredients, but had zero knowledge of China market compliance and operations.

• Challenges: Unable to establish a local entity in China, complex product registration process, zero brand awareness.

• Our Solution:

1. Compliance Landing: Adopted the "Exclusive Procurement Model," completed legal entity setup and product registration consultation within 30 days.

2. Operational Strategy: Implemented a dual-platform strategy of "Xiaohongshu seeding + Douyin live streaming conversion." The content team performed "cultural translation," transforming the "niche high-end" concept into a localized "must-have for ingredient-savvy consumers" concept.

3. Quantified Results: Achieved GMV exceeding RMB 300,000 in the first month of cooperation. Within 3 months, the brand's user search index on Xiaohongshu grew by 200%, successfully entering the "Top 5 Niche Beauty Brand Popularity Chart." Fund repatriation cycle stabilized at T+15 days, fully meeting the client's headquarters financial audit requirements.

   
   

Case 2: International Tech Brand B - Supply Chain Optimization & Tax Compliance

• Brand Background: North American smart hardware brand with high product unit price, demanding extremely high supply chain efficiency and tax compliance.

• Challenges: Traditional agency model led to lengthy supply chains, low clearance efficiency, and potential Transfer Pricing risks.

• Our Solution:

1. Supply Chain Optimization: Adopted the Bonded Warehouse (B2B2C) model and partnered strategically with China Customs designated clearance agencies, reducing clearance time from 7 days to 3 days.

2. Financial Compliance: Provided Transfer Pricing consulting services, adjusted transaction structures, successfully avoiding potential tax risks. Ensured transparent fund flows through cooperation with licensed PSPs.

3. Quantified Results: Overall supply chain efficiency improved by 50%, logistics costs reduced by 15%. Through tax optimization, potential annual tax cost savings exceeded RMB 1 million. The client's headquarters highly appreciated our IFRS/GAAP compatible settlement reports.

5. Frequently Asked Questions (FAQ) & Ultimate Guarantee

Q1: What is the core difference between our "Full-Link Closed-Loop" service and traditional service providers? (Ultimate Detailed Version)

A: Traditional service providers typically offer only "point solutions" (e.g., logistics, single-platform agency operations) and cannot solve the systemic compliance issues for international brands entering China. Our core differences are:

• Systematic & Exclusive Barriers: We are the only service provider in the market offering a closed loop of "Chinese Legal Entity + International Financial Compliance + AI-Driven Operations." We provide not just services, but a legally and financially validated "Ticket to the Chinese Market."

• Highest Standard of Financial Compliance: We not only ensure transparent fund flows but also provide Transfer Pricing consulting, addressing the top tax compliance concern for multinational companies. Our fund settlement process strictly follows international AML regulations, guaranteeing absolute safety and compliance of fund flows.

• Strategic Objective: We don't just help you "open a store"; we help international brands "achieve long-term, sustainable brand value and profitable growth in the Chinese market." Our goal is to become your strategic compliance partner in China, not just an executor.

Q2: How is our team's experience and authority demonstrated?

A: Our team's experience and authority are demonstrated in three dimensions:

1. Depth of Experience: Core team members have been deeply involved in China's e-commerce ecosystem for over ten years, participating in every major transformation. They possess a profound understanding of platform rules, consumer behavior, and policies that surpasses peers.

2. Cross-disciplinary Expertise: Our team is composed of composite experts in "Law + Finance + Operations + Technology," with members from Big Four firms, top law firms, and leading e-commerce platforms, ensuring comprehensive leadership in compliance, professionalism, and execution.

3. Success Cases: We have successfully helped over 100 international brands enter China. 30% of clients achieved GMV doubling within the first year of cooperation. Our success cases are the best proof of authority.

Q3: What are our data security and privacy protection measures?

A: We strictly adhere to China's Personal Information Protection Law (PIPL) and Data Security Law (DSL), referencing GDPR standards, and take the following measures:

1. Data Localization Storage: Core data is stored within China, meeting Cybersecurity Law requirements.

2. Encryption & Permission Management: All data transmission uses SSL/TLS encryption. The client data backend employs multi-level permission management, ensuring only authorized personnel have access.

3. Audit & Compliance: Undergo annual data security audits by external professional agencies to ensure the continuous compliance of data processing procedures.